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Read the test-specific preparation instructions before arriving for your examination or test.
Preparation instructions
Instructions and additional information
Booking an appointment +
SYNLAB offers a comprehensive range of laboratory tests and imaging methods. You can use most of our services with or without a test referral.
You can book an appointment for examinations and tests online or by calling our customer service.
Go to online appointment booking
Appointment booking by phone on weekdays from 7:30 a.m. to 6 p.m. and on Saturdays from 10 a.m. to 2 p.m. at 010 326 3260 (mobile or local network rate).
The appointment must always be made using the information of the person to be examined or tested; when booking an appointment for a child, use the child’s personal identity code, not the parent’s.
Appointment booking instructions for FSHS (YTHS) students
You can book an appointment for examinations and tests online or by calling our customer service.
Go to online appointment booking
Appointment booking by phone on weekdays from 7:30 a.m. to 6 p.m. and on Saturdays from 10 a.m. to 2 p.m. at 010 326 3260 (mobile or local network rate).
The appointment must always be made using the information of the person to be examined or tested; when booking an appointment for a child, use the child’s personal identity code, not the parent’s.
Appointment booking instructions for FSHS (YTHS) students
Rescheduling/cancelling your appointment +
If you want to reschedule or cancel your appointment, the best way is to log in to the online service. If you wish, you can also call our customer service at 010 326 3260 (mobile or local network rate).
The appointment must be rescheduled or cancelled no later than 24 hours before the start of the appointment.
For an uncancelled appointment or an appointment cancelled less than 24 hours in advance, we will have to charge a fee in accordance with the price list.
Screening mammography appointments can be rescheduled or cancelled by logging in to the online service.
Cancelling an FSHS appointment
The appointment must be rescheduled or cancelled no later than 24 hours before the start of the appointment.
For an uncancelled appointment or an appointment cancelled less than 24 hours in advance, we will have to charge a fee in accordance with the price list.
Screening mammography appointments can be rescheduled or cancelled by logging in to the online service.
Cancelling an FSHS appointment
Payment methods and price list +
SYNLAB offers a wide range of payment methods.
Accepted payment methods are:
- Online payment/digital payment: online banking payment, card payment and MobilePay
- Debit and credit cards: Master Card, Visa, Diners Club (note: we do not accept American Express)
- Epassi and Smartum
- SYNLAB gift card
- An electronic gift card that can be purchased on the website (paid in advance on the website)
- Payment commitment or direct invoicing right from another service provider or insurance company
- Sickness fund’s invoicing right
- Paper invoice (issued in exceptional cases + invoicing surcharge of EUR 4.90 is added to the invoice)
We do not handle cash. The service fee and Kanta fee are added to the price of the examinations and tests.
Price information can be found on the Price list page.
Accepted payment methods are:
- Online payment/digital payment: online banking payment, card payment and MobilePay
- Debit and credit cards: Master Card, Visa, Diners Club (note: we do not accept American Express)
- Epassi and Smartum
- SYNLAB gift card
- An electronic gift card that can be purchased on the website (paid in advance on the website)
- Payment commitment or direct invoicing right from another service provider or insurance company
- Sickness fund’s invoicing right
- Paper invoice (issued in exceptional cases + invoicing surcharge of EUR 4.90 is added to the invoice)
We do not handle cash. The service fee and Kanta fee are added to the price of the examinations and tests.
Price information can be found on the Price list page.
Instructions and additional information +
Read the test-specific preparation instructions before arriving for your examination or test.
Please arrive 15 minutes before your appointment.
When you arrive for your examination or test, please bring with you:
- a photo ID
- the original referral on paper, if possible
- the insurance company’s payment commitment if the insurance company pays the invoice.
Please do not bring any pets to our clinics or laboratories. Service dogs are welcome.
Clinic opening hours and arrival instructions
SYNLAB’s terms and conditions and privacy policy
Please arrive 15 minutes before your appointment.
When you arrive for your examination or test, please bring with you:
- a photo ID
- the original referral on paper, if possible
- the insurance company’s payment commitment if the insurance company pays the invoice.
Please do not bring any pets to our clinics or laboratories. Service dogs are welcome.
Clinic opening hours and arrival instructions
SYNLAB’s terms and conditions and privacy policy
Results +
After the examination or test, you will receive the results in the online service and MyKanta often on the same day, but within three working days at the latest.
You can submit image transfer requests via this link.
You can submit image transfer requests via this link.
Feedback and contacts +
Your feedback is important to us. You can fill in the feedback form via this link. We will respond to your feedback as soon as possible.
You can also submit a contact request by email to info@synlab.fi. We will respond to you within 1–3 working days.
In urgent matters, we recommend that you contact our customer service by phone at 010 326 3260 (mobile or local network rate). Our services are open on weekdays from 7:30 a.m. to 6 p.m. and on Saturdays from 10 a.m. to 2 p.m.
Please note that any confidential or sensitive information, such as personal identity codes or descriptions of health, should not be sent by e-mail or via online forms.
Data protection officer
Consumers and business customers can contact the data protection officer directly with questions related to data processing. Data protection officer’s contact information: tietosuojavastaava@synlab.fi
Patient ombudsperson
As of 1 January 2024, patient ombudsperson activities with private service providers will be discontinued and transferred to the wellbeing services counties. At the same time, the title of Patient Ombudsman will change to Patient Ombudsperson.
After the change, you will be able to contact the patient ombudsperson of the wellbeing services county. You can find the contact details on the website of the wellbeing services county in which the clinic is located. You can also check the contact details of your municipality’s patient ombudsperson in the Suomi.fi service.
If you have any concerns about your appointment or are dissatisfied with your treatment, you should primarily discuss the matter with the director of the clinic that provided your treatment. Many issues can be resolved and corrected through discussion.
You can also send us feedback by e-mail to info@synlab.fi. Please do not send any sensitive information (such as your personal identity code) by e-mail.
You can also submit a contact request by email to info@synlab.fi. We will respond to you within 1–3 working days.
In urgent matters, we recommend that you contact our customer service by phone at 010 326 3260 (mobile or local network rate). Our services are open on weekdays from 7:30 a.m. to 6 p.m. and on Saturdays from 10 a.m. to 2 p.m.
Please note that any confidential or sensitive information, such as personal identity codes or descriptions of health, should not be sent by e-mail or via online forms.
Data protection officer
Consumers and business customers can contact the data protection officer directly with questions related to data processing. Data protection officer’s contact information: tietosuojavastaava@synlab.fi
Patient ombudsperson
As of 1 January 2024, patient ombudsperson activities with private service providers will be discontinued and transferred to the wellbeing services counties. At the same time, the title of Patient Ombudsman will change to Patient Ombudsperson.
After the change, you will be able to contact the patient ombudsperson of the wellbeing services county. You can find the contact details on the website of the wellbeing services county in which the clinic is located. You can also check the contact details of your municipality’s patient ombudsperson in the Suomi.fi service.
If you have any concerns about your appointment or are dissatisfied with your treatment, you should primarily discuss the matter with the director of the clinic that provided your treatment. Many issues can be resolved and corrected through discussion.
You can also send us feedback by e-mail to info@synlab.fi. Please do not send any sensitive information (such as your personal identity code) by e-mail.
Frequently asked questions +
Read Frequently asked questions